Healthcare Process Associate

US HEALTHCARE CODING VALIDATION - OPERATIONS MANAGER

PRINCIPLE PURPOSE OF JOB

We are currently seeking an Operations Manager to support a growing client base and manage the day-to-day operational activities of the production team and to help stabilization of the process combining their clinical and/or coding expertise with payment accuracy. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams.

Key Responsibilities:

• Taking calls according to policies, procedures, and standards with defined quality
• Handling customer's concerns, queries, and complaints
• Staying updated with company policies and procedures
• Keeping company information secured and confidential

Qualifications:

Job Summary

The Client Relationship Specialist (CRS) provides outstanding, dedicated client care while maintaining professional relationships with current, potential, and former clients.

Job Responsibilities

These tasks are subject to change depending on the nature of service of the division/department or business direction. 

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a HEALTHCARE BILLING SPECIALIST, you will be catering to all billing inquiries from patients and doctors, processing payments, and performing general tasks.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.