URGENT: Call Center Agent-Healthcare | 21-25k Monthly

Job Details


Job Summary

The Client Relationship Specialist (CRS) provides outstanding, dedicated client care while maintaining professional relationships with current, potential, and former clients.

Job Responsibilities

These tasks are subject to change depending on the nature of service of the division/department or business direction. 

  • Works on a team and serves as the client’s point of contact with questions or concerns
  • Exhibit a high level of empathy and soft skills when working with customers
  • Must own client issues, from start to finish
  • Anticipate the client’s next five questions and provide the answers before they ask
  • Provide a personal, easy, reliable, and clear experience to our clients so they know that Ameriflex is a world-class service provider
  • Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth
  • Handle confidential information with tact and discretion according to all HIPAA legislation
  • Educate clients on systems, tools, and policies related to our products and services
  •  Maintain organized account information on each client
  • Collaborate with internal partners to develop and execute business plans and strategies
  • Remain well-versed in all regulations related to business services
  • Utilize company resources to maximize efficiency
  • Perform any other duties, about the business needs, as assigned by Client Experience Manager

Minimum Qualifications

  • At least SHS graduate
  • At least 6 months of BPO experience in healthcare campaign or minimum of 6 years of experience from other campaign
  • Excellent communication skills - verbal and written
  • Willing to work on-site
  • Can start ASAP

JOIN US today and enjoy the following benefits

  • Exciting performance-based incentives
  • HMO with Dental coverage + FREE dependent
  • Exciting performance-based incentives
  • Career development
  • Life insurance program
  • Free Shuttle Service
  • Quarterly team-building activities
  • Government benefits & Salary package from day one
  • Positive environment


Location:
Cebu: 7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Cebu City

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