Salary Rate: PHP 23,000 plus 2k in allowances
Benefits: Upon regularization: HMO, 7 days of Service Incentive Leave, 3 days Sick Leave, Longevity Pay
Salary Increase: Salary Increase upon regularization, annual raises based on performance appraisals.
Process Ninjas is looking for voice support specialists to make outgoing calls to existing clients of a global logistics company. Calls are meant to reconnect with small businesses that are existing customers but are not frequently interacted with.
The client dedicates much of their time with their larger customers but they want to hire agents to foster their relationship with the smaller companies that they work with. The end goal is to build a better relationship with their smaller customers while increasing their sales with these companies.
Future workflows will include reaching out to new potential customers and booking calls.
Hybrid Work Setup: This position is open for 2 days office, 3 days work from home for qualified candidates who can meet hardware and home workspace requirements.
Operating Hours: Daytime in the US, overnight in the Philippines.
Expectations:
- Make outbound calls to existing customers and potential new customers
- Assist the client in other tasks related to their support operations.
- All written and spoken communication in English requires a high level of professionalism
- Clear English pronunciation a must
- Empathy and patience are critical
- Observe current practices and provide improvements to processes
- Flexibility in scheduling - daytime or nighttime shifts
- Willingness to move to new projects and adapt to changing workflows
Qualifications
- Excellent English reading, writing, and speaking skills
- Fluency and neutral speaking tone required for this position.
- Good computer skills
- Experience in ticket support customer services projects preferred
- Excellent interpersonal skills
- Capable of working with teammates or independently
- Attention to detail and desire to learn
Work From Home Qualifications - Agents who wish to work from home in our hybrid working arrangement must meet our project requirements and be validated by management as fit to work from home. Agents must have:
- Private working space with no external noise that can be heard during calls - traffic, neighborhood noise, roosters or other animals.
- Minimum 30mbps high-speed internet
- Personal computer with minimum system requirements
Company Values
- We value each other - we believe in people, everyone has strength.
- We focus on quality - the caliber of our service is our brand.
- We adapt to change - we are always open to trying new things.
- We are proactive - when sharing challenges, we’re ready with solutions.
- We are responsive - we make every effort to ensure speedy communication.
- We collaborate - our growth comes from sharing ideas freely and creatively.
- We foster growth - our clients, our colleagues, and our partners benefit from us.
How to Apply
Candidates must submit a writing exercise to be considered for this position: https://forms.gle/MY6PLboudPWec37Y6
Candidates should also submit the following items to jobs@processninjas.com:
- Cover Letter
- CV
- Photos of internet speed test, computer specs, and work from home setup.