Info
Category
Job Type
Job Details
YEETIQ
Is currently looking for:
WORKFORCE MANAGER
( 1 Year Experience)
Duties and Responsibilities:
- Use Workforce Optimization (WFO) software to improve efficiency
- Forecast staffing needs, taking into account contact volume and headcount requirements
- Assist with scheduling and process time-off requests
- Generate reports to show changes to productivity or performance
- Provide updates on efficiency to company leaders
- Uphold a high standard of customer service through real-time monitoring and other methods
Requirements and Qualifications:
- A bachelor's degree in a business-related field or equivalent experience
- Human resources experience preferred
- Experience with Workforce Optimization software a plus.
- Computer proficiency
- Organizational and communication skills
Application Form