CUSTOMER SERVICE REPRESENTATIVE
As a Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other issues.
Minimum Qualifications
- Must be willing to work in an environment that requires 100% phone-based customer interaction
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
- Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
- Willing to work on shifting schedule
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
How to Apply
Applicants with completed application forms can visit our Talent Center from Mondays to Fridays, (08:00 AM to 06:00 PM - Manila Time)
- Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634
- Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000
- You may also dial in to our Virtual Hub via Zoom for the initial interview. Our Virtual Hub is open from Mondays to Fridays (08:00 AM to 06:00 PM - Manila Time). To join, enter the zoom meeting ID: 944 0066 7653 (No Passcode Required)