Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
What you’ll do & how you’ll make your mark
- Achieves productivity related targets, quality targets, sales and revenue targets, average handle time, schedule adherence, Service Request closures and quality measures.
- Configures and troubleshoots basic errors with domain names and associated products.
- Uses all proprietary database, web, and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.
- Accesses, uses or discloses, customer information only when you need to do so to perform your duties.
- Discusses call monitoring feedback with supervisor to improve performance.
Who you are & what you’ll need to succeed.
- Must have at least 1 year Customer Service and Technical Support experience.
- With Sales experience related to cross selling and upselling is a plus.
- Must have basic, demonstrated understanding and knowledge of internet principles, terminology, and functionality.
- Preferably with knowledge in web hosting
Why you’ll love us.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!