CSR | Pioneer Travel and Cruise Account

WHO WE ARE

Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We aim to provide exceptional service to customers and extend career success to staff.

GET TO KNOW THE DREAM JOB

A Customer Service Advisor is responsible for delivering outstanding support to the clients of the most sought-after brands.

TASKS:

• Answering incoming calls from customers
• Sorting out customers’ inquiries or requests
• Ensuring that customers’ requests are managed in an appropriate and timely manner
• Developing, organizing, and maintaining accurate files
• Maximizing different Concentrix and client-based tools and applications for customer management and servicing
• Delivering a high caliber of service in a friendly, confident, and informed manner

QUALIFICATIONS:

• Are a High School or Senior High School, with or without BPO experience
• Have at least six (6) months Customer Experience (CX) background
• Have good English communication skills
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills
• Are willing to work in shifting schedule

HAVE A GLIMPSE OF WHAT AWAITS YOU!

• Free P2P bus rides
• Educational Assistance Program
• Exclusive discounts from our partner establishments (gyms, pharmacies, wellness centers, etc.)
• HMO, life insurance, leave conversion, and many more!

What are you waiting for?