Spanish Customer Service Representative

SPANISH CUSTOMER SERVICE REPRESENTATIVE

Role and Responsibilities:

• Ensure that calls are handled professionally (Spanish)
• Receives transactions from users regarding customer service or related needs based on the scope of
• support provided by contract to Foundever clients and ensures that all communication with customers is within the guidelines of the client.
• Determines appropriate action to be taken on the customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of the appropriate next steps and works with the customer to achieve issue resolution.
• Maintains proficiency in programs, products, and/or platforms assigned and is accountable for providing a response to the customers of our clients.
• Properly escalates product issues that are irresolvable and not available on the knowledge base.
• Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.
• Perform other duties as assigned.
• The identified employees will be working in Robinsons Galleria Cebu for work on-site assignment.