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Job Details
SERVER TECHNICAL SUPPORT REPRESENTATIVE
MAIN RESPONSIBILITIES:
- Main contact of customers for IONOS Support
- Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
- Proactively inform and report to the supervisor for support related issues
- Recommend solutions to customer issues and concerns
- Attend coaching sessions and participate in organizational activities
- Interact with team members and other departments within the company
- To be customer service oriented and to ensure customer satisfaction
- Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
QUALIFICATIONS:
- At least 2nd year College Level or Graduate of an IT or Computer Science course
- At least 6 months sales/customer service and/or technical support experience
- Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
- Knowledge in basic email client set-up is an advantage
- Excellent English Communication Skills
- Ability to remain calm and professional in all circumstances
- Highly Motivated and Target Driven
- Willing to work on shifting schedules
- Solutions-oriented
Application Form