Customer Service Associate

We are hiring Customer Service Representatives- Voice for our office in Cebu City, Philippines who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.  

RESPONSIBILITIES: 

• Actively listen to customers to understand concerns & build a rapport that will make them feel heard 
• Prepare responses to customer inquiries based on pre-determined scripts & procedures 
• Discover solutions using tools & resources to help resolve the customer’s problems 
• Provide information about the customer’s current plans, products, & services 
• Identify & promote new solutions in the form of selling products & services that align with the customer’s needs  
• Navigate through multiple computer applications with speed & accuracy 

ADDITIONAL REQUIREMENTS: 

• High School Diploma or its equivalent 
• Entry level job with a minimum of 6 months BPO experience 
• Strong command of the English language 
• Customer focused personality & a desire to help people 
• High computer proficiency & overall technical knowledge 
• Professional positive attitude & courteous telephone etiquette 
• Must be willing to work 1 weekend day (Saturday or Sunday) & holidays 

BENEFITS & PERKS: 

• Competitive base salary + performance-based incentives! 
• Overtime available 
• HMO coverage 
• Life insurance upon joining 
• 5 days paid emergency leave 
• 12 days paid vacation leave 
• 12 days paid sick leave 
• State-of-the-art facilities & great work environment 
• Paid training 
• Opportunity for career growth within